Refund policy

At Kentafeed, we strive to ensure our customers' complete satisfaction. However, given the nature of our products, we must implement the following return and refund policy:

Order Cancellation: You may cancel your order at any time before it has been shipped. There is 3% credit card transaction fee that will be kept, from the refund total amount. Please note that once the order has been dispatched from our warehouse, it cannot be cancelled.

No Returns or Exchanges: Once an order has been shipped, we do not accept returns or exchanges. This policy is in place due to the perishable nature of our goldfish food products.

Damages and Issues: Please inspect your order upon reception. If the order is damaged or lost, report it to us immediately at jimmygoldfish@yahoo.com. Please provide your order number and tracking number associated with it, so that we can promptly evaluate the issue and rectify the situation.

Exceptions / Non-returnable Items: Given the nature of our products, we do not accept returns for perishable goods such as goldfish food. If you have any questions or concerns about your specific item, please get in touch with us.

Refunds: Given our policy of not accepting returns or exchanges, we do not typically provide refunds. However, if your order is damaged or lost, we will review the case and determine the appropriate course of action.

If you have any further queries regarding our return and refund policy, feel free to reach out to us at jimmygoldfish@yahoo.com.

We appreciate your understanding and thank you for choosing Kentafeed for your goldfish nutritional needs.